Complaints Policy

1. Objective Our aim is to deliver the highest quality products. However, if you find the product you received to be faulty or not meeting your expectations, we'd like to hear from you and assist in resolving the issue.

2. Submitting a Claim: If you wish to make a claim, please contact our customer service department within one year of receiving the product. You can do this via phone or email.

3. Information Required for a Claim When submitting a claim, we request the following details:

   • Order number
   • Purchase date
   • Description of the fault or issue

4. Claim Review Process Upon receiving your claim, our team will thoroughly review it and take appropriate actions to address it. We aim to process all claims within 10 business days.

5. Possible Resolutions Depending on the nature of the issue, we may offer:

   • Replacement with a new product
   • Refund

6. Shipping Costs In the case of an approved claim, our company will bear the shipping costs. Please return the claim via courier.

7. Contact If you have any questions regarding our returns policy or want to report an issue, please contact us at support@piwaxi.com or call us at +44 7520642800.
   
   

   Trade name: Bumblebee Med LTD
   Phone number: +447520642800
   Email: support@piwaxi.com
   Physical address: 182-184 High Street North, Office 477b, London E6 2JA, United Kingdom
   Company number: 13459836