Objective

Our goal is to provide products that meet applicable quality standards and customer expectations.
If you believe that a product you received is faulty, defective, or does not meet the description, please contact us so we can review the issue and assist you.

This Complaints Policy applies to all purchases made through our website and does not limit your statutory consumer rights under applicable law.

Submitting a Complaint

To submit a complaint, please contact our customer support team within 12 months from the date of delivery.

Complaints may be submitted using one of the following methods:

• By email
• By phone

Information Required

When submitting a complaint, please provide the following information:

• Order number
• Date of purchase
• Description of the issue or defect
• Photos or other evidence of the issue, where applicable

Providing complete and accurate information will help us process your complaint more efficiently.

Complaint Review Process

Once we receive your complaint, we will review it and respond within 10 business days.

If additional information or the return of the product is required, we may contact you during this process and provide further instructions.

Possible Resolutions

Depending on the nature of the complaint and the outcome of our review, we may offer one of the following solutions:

• Replacement of the product with a new item, or
• Refund to the original payment method

The resolution offered will depend on the specific circumstances of the complaint and the outcome of the assessment.

Refunds, where applicable, are processed within 10 business days after approval or inspection.

Shipping Costs

If a complaint is approved, reasonable return shipping costs are covered by us.
Return instructions and shipping details will be provided after the complaint is reviewed.

If a complaint is rejected, return shipping costs may be the responsibility of the customer.

Contact

If you have any questions regarding this Complaints Policy or wish to submit a complaint, please contact us:

Email: contact@piwaxi.com
Phone: +44 7520 642800

Business information (legal entity)

Legal company name: Bumblebee Med LTD
Company number: 13459836

Registered address:
182–184 High Street North, Office 477b
London E6 2JA
United Kingdom