Privacy policy
This Privacy Policy explains how Bumblebee Med LTD (“we”, “us”, “our”), the company operating the Piwaxi brand and website, collects, uses, stores, and protects your personal data when you visit or use our website https://piwaxi.com and related services (the “Services”).
We are committed to protecting your privacy and processing personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.
1. WHO IS THE DATA CONTROLLER?
The data controller responsible for your personal data is:
Bumblebee Med LTD
Registered in the United Kingdom
Company number: 13459836
Registered address:
182–184 High Street North, Office 477b
London E6 2JA
United Kingdom
Email: contact@piwaxi.com
Phone: +44 7520 693638
2. WHAT PERSONAL DATA DO WE COLLECT?
Data you provide directly
We may collect personal data that you voluntarily provide, including:
• Name and surname
• Email address
• Phone number
• Billing and delivery address
• Order and transaction details
• Communications sent to us (e.g. emails, contact forms)
Payment information
We do not store or process payment card details.
All payments are processed securely by our external payment service provider Mollie Payments.
We receive only confirmation of payment status and transaction identifiers.
Mollie Privacy Policy:
https://www.mollie.com/legal/privacy
Data collected automatically
When you use our website, we may automatically collect:
• IP address
• Browser type and device information
• Operating system
• Pages visited and interaction data
• Approximate location (country/region)
This data is collected via cookies and similar technologies.
3. HOW DO WE USE YOUR DATA?
We process your personal data for the following purposes:
• To process and deliver orders
• To communicate with you regarding orders or inquiries
• To provide customer support
• To improve website functionality and user experience
• To comply with legal and accounting obligations
• To prevent fraud and ensure website security
• To send marketing communications (only if you have given consent)
We may also use data for advertising and remarketing purposes, including through platforms such as Google Ads, where consent has been provided.
4. LEGAL BASIS FOR PROCESSING
We process your personal data based on one or more of the following legal grounds:
• Performance of a contract – to fulfil your order
• Legal obligation – for tax and accounting compliance
• Legitimate interests – improving services and preventing fraud
• Consent – for marketing and advertising communications (where applicable)
You may withdraw consent at any time.
5. SHARING OF PERSONAL DATA
We may share your data only with trusted service providers where necessary, including:
• Shopify – website hosting and order management
• Mollie Payments – payment processing
• Courier and logistics providers – order delivery
• Analytics and advertising providers (e.g. Google Analytics, Google Ads) – website performance analysis and advertising measurement
Some service providers may process data outside the United Kingdom.
In such cases, appropriate safeguards are applied in accordance with data protection laws.
We do not sell personal data.
6. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
• Ensure website functionality
• Analyse traffic and performance
• Improve user experience
Detailed information is available in our Cookie Policy.
Where required by law, we display a cookie consent banner allowing users to accept or manage cookie preferences before non-essential cookies are used.
7. DATA RETENTION
We retain personal data only for as long as necessary to:
• Fulfil contractual obligations
• Meet legal requirements (e.g. tax laws)
• Resolve disputes
When data is no longer required, it is securely deleted or anonymised.
8. DATA SECURITY
We apply appropriate technical and organisational measures to protect personal data against:
• Unauthorised access
• Loss or misuse
• Disclosure or alteration
However, no online system can be guaranteed to be 100% secure.
9. DATA OF MINORS
Our website is intended for use by adults. Some products offered in our store may be intended for use by children (for example, children’s oral-care products); however, purchases must be made by a parent or legal guardian.
We do not knowingly collect personal data directly from children. If you believe that a child has provided personal data to us, please contact us at contact@piwaxi.com and we will delete such information where required by applicable law.
10. YOUR DATA PROTECTION RIGHTS
Under UK GDPR, you have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion of data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
Requests can be made by contacting us at contact@piwaxi.com .
11. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time.
The updated version will always be published on our website with a revised date.
12. CONTACT
If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: contact@piwaxi.com
Phone: +44 7520 693638