Terms of service
These Terms of Service (“Terms”) govern your use of https://piwaxi.com (the “Site”) and any related services provided by Bumblebee Med LTD (“we”, “us”, “our”).
By accessing the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.
1. About us and contact details
The Site is operated by:
Bumblebee Med LTD
Company number: 13459836
Registered address:
182–184 High Street North, Office 477b
London E6 2JA
United Kingdom
Piwaxi is a trading name and online retail brand of Bumblebee Med LTD.
Email: contact@piwaxi.com
Phone: +44 7520 693638
2. Eligibility
You must be able to form a legally binding contract to use this Site.
If you purchase or use any cosmetic teeth whitening products, you confirm that you are at least 18 years old and that you will use such products strictly in accordance with the manufacturer’s instructions and any professional guidance where applicable.
3. Products and information
We make reasonable efforts to ensure that product descriptions, images, and pricing on the Site are accurate. However:
• Images are illustrative and colours may vary depending on screens and lighting
• Product packaging may change due to manufacturer updates
• Product availability may change without notice
All products offered are intended for consumer use only. Any statements about appearance (such as “whitening” or “brightening”) refer to cosmetic effects only and do not constitute medical or health outcomes.
4. Orders and contract formation
When you place an order, you are making an offer to purchase products from us.
A binding contract is formed only when we:
• Accept your order, and
• Send an order confirmation or dispatch confirmation (depending on our system flow)
We may refuse or cancel an order if, for example:
• Payment is not authorised
• There is a pricing or listing error
• The item is out of stock
• We reasonably suspect fraud or misuse
If we cancel an order after payment has been taken, you will receive a full refund.
5. Prices, taxes, and billing
Prices are shown in GBP (£) unless stated otherwise.
Any applicable taxes will be displayed at checkout.
You agree to provide accurate billing and delivery information and to keep it up to date.
6. Payment
Payments are processed securely by Mollie Payments and/or other payment methods made available at checkout.
Available payment methods may include, depending on your device and settings:
• Card payments (e.g. Visa, Mastercard, American Express)
• Open banking or bank transfer options (where enabled)
• Other methods shown at checkout
We do not store full payment card details on our systems.
7. Shipping and delivery
Delivery times and shipping terms are described in our Shipping Policy, available on the Site.
Estimated delivery times are estimates only and may be affected by factors outside our control, including carrier delays.
If you need to change a delivery address, please contact us as soon as possible. Changes may not be possible once an order has been processed or dispatched.
8. Returns, cancellations, and refunds
Our procedures for returns, cancellations, and refunds are described in our Return Policy, available on the Site.
Nothing in these Terms limits or affects your statutory consumer rights under applicable UK law.
9. Acceptable use
You agree not to:
• Misuse the Site or attempt unauthorised access
• Introduce viruses, malware, or malicious code
• Use automated systems (bots or scrapers) without permission
• Engage in fraudulent or unlawful activity
• Infringe our intellectual property rights
We may suspend or restrict access where we reasonably believe there is misuse or a security risk.
10. Intellectual property
All content on the Site, including text, graphics, logos, images, and software, is owned by us or licensed to us and is protected by intellectual property laws.
You may use the Site for personal, non-commercial purposes only. You must not reproduce, distribute, or exploit Site content without our prior written consent.
11. Third-party links and services
The Site may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third parties.
12. Disclaimer
The Site and its content are provided on an “as is” and “as available” basis.
We do not guarantee that the Site will always be uninterrupted or error-free.
Product information on the Site is for general consumer information only and does not constitute medical advice.
13. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect or consequential losses.
Nothing in these Terms limits or excludes our liability for:
• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be limited under applicable law
Where liability is established, our total liability shall be limited to the amount paid for the relevant order, except where the law requires otherwise.
Product Use Disclaimer
All products sold on this website are consumer goods intended for general personal use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease. Results may vary. Always use products according to the instructions provided.
14. Privacy
Our processing of personal data is described in our Privacy Policy, available on the Site. By using the Site, you acknowledge that you have read it.
15. Changes to these Terms
We may update these Terms from time to time. The latest version will always be published on the Site with an updated “Last updated” date.
If changes are material, we may notify you by reasonable means, such as posting a notice on the Site.
16. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales.
If you are a consumer, you may also benefit from mandatory consumer protections under the laws of your country of residence.
Disputes may be brought before the courts of England and Wales or, where applicable, your local courts.
17. Contact
If you have questions about these Terms, please contact us:
Email: contact@piwaxi.com
Phone: +44 7520 693638
Bumblebee Med LTD
182–184 High Street North, Office 477b
London E6 2JA
United Kingdom