Return Policy

Thank you for purchasing from our store. If you are not completely satisfied with your purchase, you have the right to return the item within 30 days from the date of receipt.

Return Conditions:

1. The product must be in an undamaged condition, the same as when received.
2. The cost of return shipping is the responsibility of the customer.
3. Before making a return, please contact us via email at support@piwaxi.com.
4. Returns must be sent via courier.

Return Procedure:

1. Upon receipt of the returned item, we will verify its condition.
2. Refunds will be processed to the same card used for the original payment.
3. The refund should be completed within 10 working days from the date of return approval.

Complaint Policy

Each purchased product comes with a one-year warranty. If the purchased product is found to be defective, please follow the instructions below.

Complaint Conditions:

1. Before making a complaint, please contact us via email at support@piwaxi.com.
2. The cost of shipping the returned complaint item is covered by us.

Complaint Procedure:

1. Upon receipt of the complained item, we have 14 days to assess the complaint.
2. If the complaint is approved, the refund will be processed to the same card used for the original payment within 10 working days. Alternatively, we can offer to send a new product.

We hope our products meet your expectations. For any questions, please contact us.

Trade name: Bumblebee Med LTD
Phone number: +447520642800
Email: support@piwaxi.com
Physical address: 182-184 High Street North, Office 477b, London E6 2JA, United Kingdom
Company number: 13459836